> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thanx.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS Feedback

The NPS feedback model includes [Net Promoter Score](https://www.netpromoter.com/know/)
data for Thanx members leaving feedback on recent purchases.

<CardGroup cols={2}>
  <Card title="SFTP Exports" href="https://drive.google.com/file/d/1ZvvKqCK90z1xKtdJYwNsR0L7MAFOcHzn/view?usp=drive_link">
    Sample nps\_feedback.csv
  </Card>

  <Card title="Thanx Connex">
    Table name: `nps_feedback`
  </Card>
</CardGroup>

### Attributes

| Column | Data Type | Description |
| - | - | - |
| `nps_feedback_id` | `string` | The unique identifier of the feedback in Thanx. |
| `merchant_id` | `string` | The unique identifier of the merchant in Thanx. |
| `purchase_id` | `string` | The unique identifier of the purchase in Thanx. |
| `user_id` | `string` | The unique identifier of the user in Thanx. |
| `state` | `string` | The state of the feedback. (`unviewed`, `viewed`, `rated`, `reviewed`, `responded`) |
| `rating` | `number` | The NPS rating from 0-10. 0-6 are Detractors, 7-8 are Passives, and 9-10 are Promoters. |
| `review` | `string` | The user’s written feedback. |
| `response` | `string` | A staff member's written response to the user's feedback. |
| `responded_by` | `string` | The name of the staff member who responded to the user. |
| `created_at` | `timestamp` | The date and time the user was prompted to leave feedback. This is in UTC. |
| `rated_at` | `timestamp` | The date and time the user left feedback. This is in UTC. |
| `responded_at` | `timestamp` | The date and time a staff member responded to the user’s feedback. This is in UTC. |
| `nps_feedback_uid` | `string` | The unique identifier for the feedback in Thanx APIs. |
| `synced_at` | `timestamp` | Timestamp indicating the last update time for the record. |


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